Helping our clients improve their quality of life with a support animal
Helping our clients improve their quality of life with a support animal
Renewal Script:
Hello, may I speak to [Customer's name]? My name is [Your Name] with US Service Animals and I’m reaching out today regarding your expiring / expired prescription letter. I’m not sure if you knew this but once the letter expires, you lose the protections associated with the diagnosis you received last year. So I’m calling to get that taken care of for you today.
I do need to let you know this call is being recorded and are you over the age of 18? Perfect!
[If VIP Member: And as a VIP member, your renewal will be handled by Customer Service as a perk of your VIP enrollment! So before I transfer you over, is there anything [Pet’s name] needs like a uniform or a registration?
[ Proceed with discovering upsell opportunities and then warm transfer to CS to process consultation paid in full. ]
A couple of things I wanted to remind you about. With this letter renewed, your landlord or property manager cannot discriminate against you, even if they have a no pet policy. You won’t have to worry about pet deposits, additional rent, or breed restrictions either.
[ Move to ESA Consultation Set Up. ]
1. Before we dive in, I just wanted to ask how has the last year been with [Pet’s name] as your emotional support animal?
2. How often do you travel a year and find yourself wishing you could bring [Pet’s name] with you?
3. Whenever you go out of town, is it stressful trying to find someone to watch [Pet’s name] for you?
[ If yes: continue with the PSD Set Up below ]
[ If no: move to the ESA Consultation Set Up ]
PSD Set Up:
If you are interested in hearing more about it, we have a process that helps to train your dog to be a psychiatric service dog and then they are allowed to fly with you for free or go to any public place like the mall, hotel, or AirBNBs once their training is completed. The cost for the training is only $349.99 [$249.99 for VIP members] so it isn’t much more than your renewal but it is good for the life of [Pet’s name]. This means if you decide to go in this direction, there will no longer be a need for you to renew in the future. Are you interested in hearing more about it?
[ If yes: continue with PSD Set Up…]
[ If no: move to ESA Consultation Set Up ]
PSD Set Up: continued >
In order to get a psychiatric service dog there are two steps. The good news is you have already completed the first which is having a diagnosis. The next step would be to get the training which teaches your dog to perform a specific task related to your diagnosis. Once this is completed, [Pet’s name] is recognized under the Americans with Disabilities Act which gives you the benefit of taking them with you to any public place. The course contains just 8 lessons and once completed, [Pet’s name] will just need to pass the public access test to finish the certification. There are no time restraints on the courses so you can move at your own pace.
To get you set up I just need to verify the information I have is correct and we can have you accessing the training by as early as this time tomorrow.
[Do not pause or ask if they want to move forward: Assume the sale while moving smoothly to IPPY to begin creating the profile…]
I have your name as [Customer’s name]... is that correct? And what is the best email to send your order receipt to? And the best phone number for our file? And may I get your date of birth please? And the city and state that you currently live in? Great, now let’s just confirm the profile for [Dog’s Name] ….
[ Complete Customer Module > click “Create / Update Customer” >
Create SA Animal Profile[s] > click “Add Animal” > Enter Animal’s Information > click “Create” >
Place Psychiatric Service Dog Training [13] in cart > Select Quantity > Select Animal > Click “Add to Cart” >
SA UPSELLS:
So I have you both set up in our system and I have placed the certified training course and free clicker in your cart. The next thing I want to discuss with you is incredibly important, which is identifying [Dog’s Name] as your PSD. Do you currently have anything that outwardly identifies him/her as your Psychiatric Service Dog?
So this identification will function in the same manner as for any other service dog. Have you ever seen a service dog in public? How did you know they were a service dog? Exactly, seeing that uniform prompted you to give them space and respect their role and it will do the same for you. To help with this, we have created some packages that include everything you need to identify and document [Dog’s Name] as your psychiatric service dog. This Gold package option is only available through me and the pricing is better than anything you’ll find on our website.
This comes with:
This package equips you with everything you need going forward. The retail price is $259.98, but today with your PSD training, I can offer you 50% off and get it to you for just $129.99. What color vest or bandana would you prefer for [Dog’s name]…Red, Pink, or Camo? [ get answer] And would you prefer the vest or bandana for [Pet’s name]?
[If sold, return to IPPY > Add Package [Vest: 57 / Bandana: 58] to cart > Select Animal > Click “Continue” > Request customer measure animal > Check sizing chart > Select sizing / color options > Click “Add to Cart” > Proceed below to SA VIP ELITE PROGRAM ]
If the customer declines or objects, move to Silver Identification or Documentation :
If you don’t mind, because this is so important, let me quickly introduce our most budget friendly option. This option is called the Service Animal Silver Pack.
This comes with:
This option has all of the main identifiers you’ll need when out in public. Normally, it retails for two hundred dollars. However, with your PSD training, I’m allowed to offer a 50% discount as well, which makes it just $99.95 today. The vest and bandana come in a range of sizes, would a [size option] be the best or do you think a [size option] would be better for [Dog’s name]? [ get answer] And would you prefer the vest or bandana for [Pet’s name]?
[If sold, return to IPPY > Add Package [Vest: 59 / Bandana: 60] to cart > Select Animal > Click “Continue” > Request customer measure animal > Check sizing chart > Select sizing / color options > Click “Add to Cart” > Proceed below to SA VIP ELITE PROGRAM ]
This comes with:
This option has all of the main identifiers you’ll need when out in public. Normally, it retails for two hundred dollars. However, with the PSD training, I’m allowed to offer a 50% discount as well, which makes it just $99.95 today. The collar comes in sizes from x-small to x-large, would a [size option] be the best or do you think a [size option] would be better for [Dog’s name]?
[ If sold, return to IPPY > Add Package [ 61 ] to cart > Select Animal > Click “Continue” > Request customer measure animal > Check sizing chart > Select sizing / color options > Click “Add to Cart” > Proceed below to SA VIP ELITE PROGRAM ]
If the customer declines or objects, move to Bronze Identification or Documentation :
I understand, I’d feel bad if I didn’t at least try and help you get the most important item(s) for [Dog’s name].
The most important part of identifying a service animal is the vest or bandana. If you at least have one of these, it will make things much easier for you. I can offer just the vest for $59.99 today or the bandana for just $29.99. Which would you prefer for [Dog’s name]?
[ If sold, return to IPPY > Add Package [ Vest: 25 / Bandana: 53 ] to cart > Select Animal > Click “Continue” > Request customer measure animal > Check sizing chart > Select sizing / color options > Click “Add to Cart” > Proceed below to SA VIP ELITE PROGRAM ]
For documentation purposes, I can provide the SA ID card, an SA collar and collar tag for just $39.99 today and I can get that collar in red or pink or camo. Which would you prefer for [Dog’s name]?
[ If sold, return to IPPY > Add Package [63] to cart > Select Animal > Click “Continue” > Request customer measure animal > Check sizing chart > Select sizing / color options > Click “Add to Cart” > Proceed below to SA VIP ELITE PROGRAM ]
If the customer still says no to either of these options:
Not a problem. Should you ever change your mind, you can always find some of these items online in our store.
SA VIP ELITE PROGRAM: [For 1 [118] // For 2 [115] // For 3 [119] ]
And finally, your order qualifies for our VIP Elite program! For only $26.99 per month [ Read only for multiple animals: and $5.00 for each additional pet, up to 3 ], you will unlock immediate savings of at least $450.00, so it literally pays for itself! The best part is the first 30 days are on us, try it out and if like most of our customers, you decide to keep it, it's only $26.99 / $31.99 / $36.99 per month charged to your preferred payment method.
Your Elite membership includes:
[ Add VIP Elite - SA option to cart: For 1 Animal [118] // For 2 [115] // For 3 [119] > Select Basic Obedience Course > Select Animal > Click “Continue” > Select Small Tag for Animal 21 pounds and under or Large Tag for Animal over 21 pounds > Click “Add to Cart” > Proceed to Pet Partners ]
Only if the customer declines, proceed to SA VIP Program:
I completely understand! A few clients do start with the Basic VIP just to get a feel for it, so you’ll still get the first 30 days on us and if you decide to keep it, it’s only $19.99 per month charged to your preferred payment method. It includes:
SA VIP PROGRAM: [123]
[ Add 30 Day Trial Free [123] to cart > Select Basic Obedience Course > Select Animal > Click “Continue” > Select Small Tag for Animal 21 pounds and under or Large Tag for Animal over 21 pounds > Click “Add to Cart” > Proceed to
PET PARTNERS: Lemonade Pet Insurance [ For Customers with Dogs + Cats Only]
As one of our customers, you now have access to a free, no obligation quote for pet insurance. Just to give you an idea, pet insurance can help with vet visits, accidents or emergency care. Watch your email for your free quote offer.
[ Click for all appropriate Pet Partners options. ]
SHIPPING: Click red button: “Go to Addresses”
And the billing address for this order? [ Verify, Verify, Verify! ]
And the shipping address - is it the same as your billing address?
[ If yes, click the “Same as Shipping” box. If no, complete Shipping address. Proceed and click “Go to Payment” if there are no hard goods in the cart to be shipped. ]
Great. Products ship within 24 hours Monday thru Friday! Please keep in mind that shipping can take anywhere from 10 - 15 business days. If for any reason you don't receive your purchase by this time, please feel free to give us a call back.
[ Click “Go to Payment” to see full cart total ]
RECAP:
Refresh + Scroll Up in IPPY and Check the Cart Line by Line!
So [Customer’s Name], let me just give you a quick recap of your order! Today you are receiving:
And the numbers on your card when you’re ready? [Enter CC info]
And I just need your authorization for this $____ charge for you and [Dog’s Name]? Thank you!
[ Apply 100off code if customer is a VIP member in good standing]
[ Click “Place Order”]
PHARMACY AUTOSHIP OFFER:
Before we move forward, I want to confirm, [Pet’s Name] gets his/her monthly prevention meds from the vet, is that correct? Wait for Yes or No
If they respond that the pet does not take any meds > I understand, watch your email because we are going to send you a 10% off coupon for our pharmacy. That coupon works on your first order and just as exciting, if you set up a recurring order for something like flea/tick medicine you will get 10% off of all those orders and never worry about running out! [ Move to Close Call ]
Any other response > Well the great news is that our customers actually have access to our Pharmacy Savings Program. It’s designed to help you save money right away and make sure you never have to worry about running out of whatever [Pet’s Name] needs. What I can do is guide you directly to our pharmacy site while we’re on the line together and once we get you set up, you will save 10% on your pharmacy order with us today! Grab the prescription and I will walk you through right now. We will need the vet's name, phone number, address or email address to order.
If NO: [ Customer says they do not have prescription / vet info ] > No problem! We can certainly talk about supplement options for [Pet’s Name]!
Move to Supplement Guide > Pet Supplement Training
When they confirm they have the prescription >
Once complete > Wonderful! I am so happy to have saved you so much money, time and worry today! Let me get that confirmation number from our pharmacy so I can take the 10% off of your order.
CLOSE CALL:
Alright [Customer’s name], we have you all set. Let me give you your order number: it is ______. You’ll be receiving two emails from us; one will arrive shortly with all of your order details and one with your access to the online training should arrive within the next 24 hours. If you ever need anything, just give us a call, provide your order number and we can quickly pull you up. We are open 7 days a week so feel free to reach out should you have any questions. And we also have an online chat option as well.
If the client purchased the registration or an ID in a package and need to send photo of animal[s]:
So all we need is your favorite photo of [Pet’s Name] uploaded to your portal for your Registration’s ID card. Please check your email for those instructions and once we receive that photo, you can expect those digitals to be available in your portal by tomorrow at the very latest.
If the client is a VIP:
And let me give you that VIP concierge line number in case you ever need anything at all: it is 985.323.4780!
Do you have any questions for me at all?
So [Customer’s Name], could you do me a favor please? If you wouldn’t mind, could you go to our website when we’re done, at usserviceanimals.org, and leave me a quick 5 star review down in the trustpilot section? Just talk about the service you received and again, my name is [Your name]. I really appreciate that, thank you! And on behalf of the US Service Animals family, thank you for the opportunity to serve you and [Dog’s name] and I hope you have a great rest of your day!
ESA Consultation Set Up:
Let’s start getting your consultation set up. Please keep in mind this is a very technical letter and to be valid, it must be written by a licensed mental health professional in [Customer’s State] so you can claim this federal right.
[For WA / OH / IN residents ONLY: And since you’re in [Select Customer’s State], your consultation is a video consultation. Once we have you scheduled, your provider will send you a link with the date and time.]
And if you still meet the criteria and are approved, your letter will be available to you within 24 hours. Also, with your renewal you will still have access to our ongoing legal support should anyone ever violate your rights. And if your landlord requires any additional forms to be completed we provide that service as well. So is the best email for us to send your order receipt still…..?
[ For Residents in All Normal States:
Confirm customer’s profile >
Confirm existing animal[s] weight + add any new animal[s] >
Place MHP Consultation for ESA Letter Renewal [122] in Cart > Quantity = 1 > > Select Animals Requesting ESA Approval > Confirm if Minor > Confirm Preferred Language > Select State the Customer is CURRENTLY IN > Select Housing Type > Select Earliest Consult Date Possible > Select Consult Window > Click “Add to Cart” > Proceed to ESA Upsells ]
[ For CA / LA / AR / IA / MT Residents that are speaking with SAME MHP from last year: Confirm customer’s profile >
Confirm existing animal[s] weight + add any new animal[s] >
Place MHP Consultation for ESA Letter Renewal [122] in Cart > Quantity = 1 > > Select Animals Requesting ESA Approval > Confirm if Minor > Confirm Preferred Language > Select State the Customer is CURRENTLY IN > Select Housing Type > Select Earliest Consult Date Possible > Select Consult Window > Click “Add to Cart” > Proceed to ESA Upsells ]
[ For CA / LA / AR / IA / MT Residents that are speaking with NEW MHP:
Read the CLAIM disclosures below >
So [Client’s State] law requires that a licensed mental health professional establishes a client - provider relationship with the individual for at least 30 days prior to prescribing an ESA letter. This requires two sessions with the provider and requires us to wait 30 days before sending any documentation stating that you’ve been approved. Since you’re in [ Client’s State ], this law applies to you. Upon approval and completion of these requirements, your letter will be emailed to you immediately.
So the consultations are priced at $179.99 each but I’m going to discount your second down to just $50.00, bringing your total down to just $229.99 for both consultations. So what we'll do is just gather some information about you and your animal. All we do is put a pre-authorized hold on the funds using your debit or credit card, just like a hotel or rental car company would. And if for some reason you are not approved, that hold is released and you will not be charged. The fee covers your two consultations, your prescription letter, and our ongoing legal support. I just need to verify your profile, and we’ll get you into the provider’s waiting room today.
Confirm customer’s profile >
Confirm existing animal[s] weight + add any new animal[s] >
Place ESA Consultation [44] in Cart > Quantity = 1 > > Select Animals Requesting ESA Approval > Confirm if Minor > Confirm Preferred Language > Select State the Customer is CURRENTLY IN > Select Housing Type > Select Earliest Consult Date Possible > Select Consult Window > Click “Add to Cart” > Proceed to ESA Upsells ]
ESA UPSELLS:
So I have you both set up in our system and I have placed the consultation in your cart. The next thing I want to discuss with you is incredibly important, which is identifying [Pet’s name] as your ESA. Do you currently have anything that outwardly identifies him/her as your ESA?
So this identification will function in the same manner as for any other working animal. Have you ever seen a working animal in public? How did you know they were a working animal? Exactly, seeing that uniform prompted you to give them space and respect their role and it will do the same thing for you. To help with this, we have created some packages that include everything you’ll need to identify and document [Pet’s name] as your emotional support animal. This Gold package option is only available through me and the pricing is better than anything you’ll find on our website.
This comes with:
This package equips you with everything you need going forward. The retail price is $259.98, but today with your renewal consultation and prescription letter, I can offer you 50% off and get it to you for just $129.99. What color vest or bandana would you prefer for [Pet’s name]... Red, Pink, or Camo? [ get answer] And would you prefer the vest or bandana for [Pet’s name]?
[If sold, return to IPPY > Add Package [ Vest: 34 / Bandana: 36 ] to cart > Select Animal > Click “Continue” > Request customer measure animal > Check sizing chart > Select sizing / color options > Click “Add to Cart” > Proceed to ESA VIP ELITE PROGRAM ]
If the customer declines or objects, move to Silver Identification or Documentation :
If you don’t mind, because this is so important, let me quickly introduce our most budget friendly option. This option is called the ESA Silver Pack.
This comes with:
This option has all of the main identifiers you’ll need when out in public. Normally, it retails for two hundred dollars. However, with the renewal consultation and prescription letter, I’m allowed to offer a 50% discount as well, which makes it just $99.95 today. The vest and bandana come in a range of sizes, would a [size option] be the best or do you think a [size option] would be better for [Pet’s name]? And would you prefer the vest or bandana for [Pet’s name]?
[If sold, return to IPPY > Add Package [ Vest: 37 / Bandana: 50 ] to cart > Select Animal > Click “Continue” > Request customer measure animal > Check sizing chart > Select sizing / color options > Click “Add to Cart” > Proceed to ESA VIP ELITE PROGRAM ]
This comes with:
This includes all of the additional documentation you’ll need. This is normally priced at two hundred dollars but with your renewal consultation and prescription letter I’m allowed to discount this 50%, making it just $99.95 today. The collar comes in sizes from x-small to x-large, would a [size option] be the best or do you think a [size option] would be better for [Pet’s name]?
[If sold, return to IPPY > Add Package [ 51 ] to cart > Select Animal > Click “Continue” > Request customer measure animal > Check sizing chart > Select sizing / color options > Click “Add to Cart” > Proceed to ESA VIP ELITE PROGRAM ]
If the customer declines or objects, move to Bronze Identification or Documentation :
I understand, I’d feel bad if I didn’t at least try and help you get the most important item(s) for [Pet’s name].
The most important part of identifying a working animal is the vest or bandana. If you at least have one of these, it will make things much easier for you. I can offer just the vest for $59.99 today or the bandana for just $29.99. Which would you prefer for [Pet’s name]?
[If sold, return to IPPY > Add Package [ Vest: 4 / Bandana: 35 ] to cart > Select Animal > Click “Continue” > Request customer measure animal > Check sizing chart > Select sizing / color options > Click “Add to Cart”> Proceed to ESA VIP ELITE PROGRAM ]
For documentation purposes, I can provide the ESA ID card, an ESA collar and collar tag for just $39.99 today and you can get that collar in red or pink or camo. Which would you prefer for [Pet’s name]?
[If sold, return to IPPY > Add Package [ 49 ] to cart > Select Animal > Click “Continue” > Request customer measure animal > Check sizing chart > Select sizing / color options > Click “Add to Cart”> Proceed to ESA VIP ELITE PROGRAM ]
If the customer still says no to either of these options:
Not a problem. Should you ever change your mind, you can always find some of these items online in our store.
ESA VIP ELITE PROGRAM: [ For 1 [113] // For 2 [116] // For 3 [117] ]
And finally, your order qualifies for our VIP Elite program! For only $26.99 per month [ Read only for multiple animals: and $5.00 for each additional pet, up to 3 ], you will unlock immediate savings of at least $450.00, so it literally pays for itself! The best part is the first 30 days are on us, try it out and if like most of our customers, you decide to keep it, it's only $26.99 / $31.99 / $36.99 per month charged to your preferred payment method.
Your Elite membership includes:
[ Add VIP Elite - ESA option to cart: For 1 Animal [113] // For 2 [116] // For 3 [117] > Select ESA Training Course > Select Animal > Click “Continue” > Select Small Tag for Animal 21 pounds and under or Large Tag for Animal over 21 pounds > Click “Add to Cart” > Proceed to Pet Partners ]
Only If the customer declines, proceed to ESA VIP Program:
I completely understand! A few clients do start with the Basic VIP just to get a feel for it, so you’ll still get the first 30 days on us and if you decide to keep it, it’s only $19.99 per month charged to your preferred payment method. It includes:
ESA VIP PROGRAM: [ 121 ]
[ Add VIP Emotional Support [ 121 ] to cart > Select ESA Training Course > Select Animal[s] > Click “Continue” > Select Small Tag for Animal 21 pounds and under or Large Tag for Animal over 21 pounds > Click “Add to Cart” > Proceed to Pet Partners ]
PET PARTNERS: Lemonade Insurance [For Customers with Dogs + Cats Only ]
As one of our customers, you now have access to a free, no obligation quote for pet insurance. Just to give you an idea, pet insurance can help with vet visits, accidents or emergency care. Watch your email for your free quote offer.
[ Click for all appropriate Pet Partners options. ]
SHIPPING: Click red button: “Go to Addresses”
And the billing address for this order? [ Verify, Verify, Verify! ]
And the shipping address - is it the same as your billing address?
[ If yes, click the “Same as Shipping” box. If no, complete Shipping address. Proceed and click “Go to Payment” if there are no hard goods in the cart to be shipped. ]
Great. Products ship within 24 hours Monday thru Friday! Please keep in mind that shipping can take anywhere from 10 - 15 business days. If for any reason you don't receive your purchase by this time, please feel free to give us a call back.
[ Click “Go to Payment” to see full cart total ]
RECAP:
Click Refresh + Scroll Up in IPPY and Check the Cart Line by Line!
So [Customer’s Name] let me just give you a quick recap of your order. Today you are receiving:
And the numbers on your card when you’re ready? [Enter CC info]
And I just need your authorization for this $____ charge for you and [Pet’s Name]? Thank you!
[ Click “Place Order”]
PHARMACY AUTOSHIP OFFER:
Before we move forward, I want to confirm, [Pet’s Name] gets his/her monthly prevention meds from the vet, is that correct? Wait for Yes or No
If they respond that the pet does not take any meds > I understand, watch your email because we are going to send you a 10% off coupon for our pharmacy. That coupon works on your first order and just as exciting, if you set up a recurring order for something like flea / tick medicine you will get 10% off of all those orders and never worry about running out! [ Move to HIPAA ]
Any other response > Well the great news is that our customers actually have access to our Pharmacy Savings Program. It’s designed to help you save money right away and make sure you never have to worry about running out of whatever [Pet’s Name] needs. What I can do is guide you directly to our pharmacy site while we’re on the line together and once we get you set up, you will save 10% on your pharmacy order with us today! Grab the prescription and I will walk you through right now. We will need the vet's name, phone number, address or email address to order.
If NO: [ Customer says they do not have prescription / vet info ] > No problem! We can certainly talk about supplement options for [Pet’s Name]!
Move to Supplement Guide > Pet Supplement Training
When they confirm they have the prescription >
Once complete > Wonderful! I am so happy to have saved you so much money, time and worry today! Let me get that confirmation number from our pharmacy so I can take the 10% off of your order.
HIPAA:
Ok, [Customer’s name] our last step is to get your ok for the HIPAA consent form so that our health care professionals have your approval to discuss your health and then we’ll get you into their waiting room. After you sign your HIPAA, you will be automatically directed to complete a secure, online assessment. We encourage you to complete this prior to your consultation. So I have just emailed that HIPAA form over to you and I just need your e-signature so I’ll stay on the line with you while you sign. So just let me know when you have found it and I can walk you through it: So scroll down to the bottom and place your name in the box just as it appears and then click “Next Step” and when you see that Intake Form, let me know so I can check to see we got it back!
[ IF CUSTOMER CANNOT FIND HIPAA IN EMAIL, LOOK FOR TEXT. THEN FOLLOW TROUBLESHOOTING GUIDELINES. ]
[ Confirm consent is obtained by confirming the third green check mark has appeared on your IPPY screen. Confirm customer can see the Intake Form > proceed to Waiting Room ]
WAITING ROOM:
Click “View Order” for customer’s order number:
Thank you! So [Customer’s Name], let me give you your order number: it is __________. You are now in the MHP’s virtual waiting room. They will be calling you a maximum of 3 times within the next 24 hours. Please be sure to answer any number you are not familiar with as they may call from a blocked or private number to protect their privacy. So if you do have a spam blocker on your phone, please turn it off until you do speak with the mental health professional. Upon approval, your letter will be available to you within the hour. In the event your landlord needs additional forms to be filled out, these can easily be purchased on our website through your account and if you have any issues, please feel free to call back and we will be happy to assist. Do you have any other questions for me?
WAITING ROOM: For OHIO // INDIANA// WASHINGTON CUSTOMERS:
Click “View Order” for customer’s order number:
Thank you! So [Customer’s Name], let me give you your order number: it is ______. You are now in the MHP’s virtual waiting room. They will be emailing your link to schedule your first video session. Upon approval, your letter will be available to you within the hour. In the event your landlord needs additional forms to be filled out, these can easily be purchased on our website through your account and if you have any issues, please feel free to call back and we will be happy to assist. Do you have any other questions for me?
WAITING ROOM: For NEW MHP CA // LA // AR // IA // MT CUSTOMERS:
Thank you! So [Customer’s Name], let me give you your order number: it is _______. You are now in the MHP’s virtual waiting room. They will be calling you a maximum of 3 times within the next 24 hours. Please be sure to answer any number you are not familiar with as they may call from a blocked or private number to protect their privacy. So if you do have a spam blocker on your phone, please turn it off until you do speak with the mental health professional. In the event your landlord needs additional forms to be filled out, these can easily be purchased on our website through your account and if you have any issues, please feel free to call back and we will be happy to assist. Do you have any other questions for me?
If the client purchased the registration or ID card and needs to send photo of animal[s]:
So all we need is your favorite photo of [Pet’s Name] uploaded to your portal for your Registration’s ID card. Please check your email for those instructions and once we receive that photo, you can expect those digitals to be available in your portal by tomorrow at the very latest.
If the client is a VIP:
And let me give you that VIP concierge line number in case you ever need anything at all: it is 985.323.4780!
CLOSE CALL:
OK great, you’ll be receiving an email from us shortly with all of your order details. We are open 7 days a week so feel free to reach out should you have any questions. We also have an online chat option as well.
Do you have any other questions for me?
So [Customer’s Name], could you do me a favor please? If you wouldn’t mind, could you go to our website when we’re done, at usserviceanimals.org, and leave me a quick 5 star review down in the trustpilot section? Just talk about the service you received and again, my name is [Your name]. I really appreciate that, thank you!
On behalf of the US Service Animals family, thank you for the opportunity to serve you and [Pet’s Name] and I hope you have a great rest of your day!