Helping our clients improve their quality of life with a support animal

[ If they don’t fly, skip the paragraph below and proceed to the second paragraph ]

Based on the change in January 2021, by the Department of Transportation, you can no longer fly with your dog in the cabin for free unless your dog is a service animal. If your dog is not a service animal, they now require your dog to be stowed in cargo alone and you have to pay a fee for them to travel each way. So the solution to this is to train [Dog’s name] to be your PSD.

To be eligible to train your dog as a PSD, you must have a diagnosis from a mental health provider there in [Customer’s State]. This is where we come in. We have a nationwide network of providers that do these consultations right over the phone, it’s known as teletherapy. They will reach out to you in the next 24 hours and once you receive your diagnosis, you can then begin training [Dog’s name] to be your PSD.

[WA Customers ONLY: And since you’re in Washington, your consultation is a video consultation. Once we have you scheduled, your provider will send you a link with the date and time.]

Most of my clients are suffering from some sort of stress or anxiety. Without going into detail, do you have anything like that to talk to the mental health provider about?

So let me give you some background information on all of this: A service dog performs a specific task related to its owner's physical disability. A psychiatric service dog performs a specific task related to its owner’s emotional or mental disability but BOTH are protected and recognized under the Americans with Disabilities Act. This means that a fully trained PSD can go anywhere with you in public - like the grocery store, restaurants, and shopping malls. They also can live with you in any housing situation, fly with you in the cabin of the airplane for free and stay in hotels and Airbnbs without paying any pet deposits or extra fees.

So we have partnered with Dog Academy, a certified dog training school that has simplified the process to allow almost anyone to train their dog to become their PSD in the comfort of their own home without having to send them off to an uncomfortable environment with a complete stranger. Now the training course is a very simple yet effective program. It includes 8 lessons that offer clear direction and short videos. You’ll use positive reinforcement to teach [Dog’s name] to obey your commands, recognize your voice inflection, and ultimately intervene at the onset of any episode you may experience. Some examples of tasks they can be trained to do are retrieval of medications, and Tactile Stimulation like licking, nudging and leaning, or keeping you calm in public settings. The program comes with access to the Dog Academy instructors via email, chat or phone. These instructors will manually grade your lessons and provide any feedback or support you may need. There are no time restraints so you can take as much or as little time as you need and once trained, [Dog’s name] will be your PSD for the rest of their lifetime. There will never be any re-training or recertification needed as long as they can perform their task for you!

So [Customer’s Name], I don’t know if you have ever looked into service animal training for your dog but the average cost can be thousands of dollars, upwards of $20,000 for specialized training. So the cost of the diagnosis consultation is normally one hundred and seventy nine dollars plus the training course retails for five hundred dollars. But right now, we’re offering special bundle pricing for both with a 30% discount, bringing the total down to just $468.99. What you’ll be receiving today is your consultation diagnosis with a licensed Mental Health provider there in [Customer’s State], unlimited access to the online training course website, the 8 training modules and videos, your access to the DA instructors, a training clicker and our ongoing legal support should you need it. Upon completion of the training and passing the Public Access Test, you’ll receive a digital copy of the certificate of completion from Dog Academy showing [Dog’s name] is trained as your PSD.

So to get you set up I just need to verify the information I have is correct and we can have you accessing the training by as early as this time tomorrow.

[Do not pause or ask if they want to move forward: Assume the sale while smoothly moving to OPs to begin creating the profile…]

I have your name as [Customer’s name]... is that correct? And what is the best email for us to send your diagnosis to? And the best phone number for the mental health professional to reach you for your consultation? And may I get your date of birth please? And the city and state that you currently live in? Great, now let’s just set up the profile for [Dog’s Name] ….

[ Build / Verify Customer Profile > Create Service Animal profile for dog > Place PSA Diagnosis [204] + PSA Training Course [247] + Training Clicker (FREE) [219] in cart > Select “Diagnosis Only/PSA” Radio Button > Confirm Single or Multiple > Proceed to Upsell ]

Let me place you on a brief hold to talk to my supervisor and see what I can do to help you out! (Hold for ELEVEN SECONDS and return to the call) Great news!! My supervisor has authorized a one-time $50 discount if you purchase right now making it just $299 for that Training Course -. So let’s get you started.

ANY upsell being sold without the PSD training attached to the order must be asked the following two questions to verify the dog is trained as a service dog:

What work or task has your dog been trained to perform? [MUST be a SPECIFIC work or task]

If you are unsure as to whether or not to proceed, please reach out to your Team Lead or Team Lead Assist for assistance

So I have you both set up in our system and I have placed that diagnosis, certified training course and free clicker in your cart. The next thing I want to discuss with you is incredibly important, which is identifying [Dog’s name] as your PSD. Do you currently have anything that outwardly identifies him/her as your Psychiatric Service Dog?

This identification functions in the same manner as any other service animal you may have seen in public. If you have ever encountered a service animal in public, what caused you to identify them as a service animal? Exactly, seeing that uniform prompted you to give them space and respect their role and it will do the same for you. To help with this, we have created some packages that include everything you need to identify and document [Dog’s name] as your psychiatric service dog. This Gold package option is only available through me and the pricing is better than anything you’ll find on our website.

This package equips you with everything you need going forward. The retail price is $259.98, but today with your PSD training, I can offer you 50% off and get it to you for just $129.99. What color vest or bandana would you prefer for [Dog’s name]…Red, Pink, or Camo? And would you prefer the vest or bandana for [Pet’s name]?

If purchased with the PSD training: I also want to let you know, all of your items will ship with the exception of your registration and ID. We are not allowed to send those until [Dog’s name] has passed the P.A.T. Once that is complete, they will immediately be sent to you at no additional charge.