Helping our clients improve their quality of life with a support animal

We can easily solve both your housing and public access issues today but they each require a different solution. So I am going to explain them one at a time, make sure you understand each, answer any questions that you have and if it sounds like what you’re looking for, we’ll get everything set up for you today, sound good?

So based on what you’ve shared with me, to solve your immediate housing conflict, a Prescription for an Emotional Support Animal is the best option for you. If you’re approved, you’ll immediately gain one very specific right which is for housing and it is protected by federal law.

Under the Fair Housing Act, your landlord or property manager cannot discriminate against you - even if they have a no pet policy. They cannot charge you pet deposits, additional rent, or impose any breed or weight restrictions on you, regardless of what’s in your rental agreement.

What sets US Service Animals apart is we are the ONLY company in our field founded by attorneys so you can trust your letter will meet all of the required federal guidelines and our legal support team can help you if anyone ever tries to violate your rights. And if your landlord requires any additional forms to be completed, we provide that service as well.

So [Client’s State] law requires that a licensed mental health professional establishes a client - provider relationship with the individual for at least 30 days prior to prescribing an ESA letter. This requires two sessions with the provider and requires us to wait 30 days before sending any documentation stating that you’ve been approved. Since you’re in [ Client’s State ], this law applies to you. Upon approval and completion of these requirements, your letter will be emailed to you immediately.

Getting you set up today is easy. All we do is put a pre-authorized hold on the funds for $229.99 using your debit or credit card, just like a hotel or rental car company would. And if for some reason you are not approved, that hold is released and you will not be charged. The fee covers your two consultations, your prescription letter, and our ongoing legal support.

Once you receive your letter, simply provide it to your landlord or leasing office and that will secure your housing rights giving you the protections under Federal law exempting you from any leasing restrictions such as that [ select those below that the customer is facing ]:

Do you have any questions on the housing solution before we move to setting up flying rights and public access?

So in order to fly with [Dog’s name] and gain full public access, you’ll need to make him/her your Psychiatric Service Dog. All service dogs assist the handler with either physical disabilities or mental and emotional ones. PSD’s help with the latter and must be trained to be fully recognized as your service dog.

How this works is we will set you up with access to the online PSD training and certification course offered through our affiliate company, Dog Academy.

With this training course you will get simple step by step instruction including both lessons and short videos focused on meeting the three main requirements of a service animal:

Once the P.A.T. is completed, you will be provided with a digital certificate that officially recognizes [Dog’s name] as your PSD, joining our family of over 35 thousand successfully trained Psychiatric Service Dogs.. This gives you federal protection under the ADA, allowing you to:

Although most service dog training can be expensive, sometimes into the thousands of dollars, we are able to keep our cost much lower because we give you the tools to complete the training yourself. It is because of this that I can set you up with the complete PSD training and certification course today for just $349.99.

So to recap, the ESA solution is just $229.99 and, if approved, takes care of your immediate housing need. The PSD training and certification solution is just $349.99 and once completed, will give you the ability to both fly with [Dog’s name] and provide legal public access throughout the US. So together, that would be a total of just $579.98.

However, I have the ability to give you better pricing that you can’t access on our site. I’m allowed to set you up with a TODAY ONLY bundle price for both the Consultation AND the PSD training for just $399.99! This takes care of both issues and allows [Dog’s name] to be by your side 24/7, wherever you go.

[Only for any additional dogs: And if you’d also like to train [Dog #2, etc], we can include him/her in your TODAY ONLY pricing for just an additional $170.00 - which is more than 50% off! ]

So let me just build / verify your profile and we’ll get you into the provider’s waiting room and get you access to your PSD training today!

[Do not pause or ask if they want to move forward: Assume the sale while moving smoothly to OPs to begin creating the profile…]

I have your name as [Customer’s name]... is that correct? And what is the best email for us to send your prescription letter to? And the best phone number for the mental health professional to reach you for your consultation? And may I get your date of birth please? And the city and state that you currently live in? Great, now let’s just set up the profile for [Dog’s Name] ….

Place Housing 2C and Access Package [378] + Training Clicker (FREE) [219] in cart > For each additional dog, add PSD Additional Animal [379] >

Confirm Correct STATE Radio Button is toggled > Confirm Single or Multiple > Confirm Animal[s] Requesting ESA Approval >

So I have you both set up in our system and I have placed those consultations and the PSD training in your cart. The next thing I want to discuss with you is incredibly important, which is identifying [Dog’s name] as your ESA. Do you currently have anything that outwardly identifies him/her as your ESA?

So this identification will function in the same manner as for any other working animal. Have you ever seen a working animal in public? How did you know they were a working animal? Exactly, seeing that uniform prompted you to give them space and respect their role and it will do the same thing for you. To help with this, we have created some packages that include everything you’ll need to identify and document [Dog’s name] as your emotional support animal. This Gold package option is only available through me and the pricing is better than anything you’ll find on our website.

This package equips you with everything you need going forward. The retail price is $259.98, but today with your initial consultation and prescription letter, I can offer you 50% off and get it to you for just $129.99. What color vest or bandana would you prefer for [Dog’s name]... Red, Pink, or Camo? And would you prefer the vest or bandana for [Dog’s name]?

[If sold, return to OPS > Add Package to cart > Request customer measure dog > Check sizing chart > Select sizing / color options > Assign to correct dog from the drop down menu > Proceed to ESA VIP PROGRAM ]

If the customer declines or objects, move to Silver Identification or Documentation:

If you don’t mind, because this is so important, let me quickly introduce our most budget friendly option. This option is called the ESA Silver Pack.

This option has all of the main identifiers you’ll need when out in public. Normally, it retails for $179.96. However, with the initial consultation and prescription letter, I’m allowed to offer a 50% discount as well, which makes it just $89.98 today. The vest and bandana come in a range of sizes, would a [size option] be the best or do you think a [size option] would be better for [Dog’s name]? And would you prefer the vest or bandana for [Dog’s name]?

This includes all of the additional documentation you’ll need. This is normally priced at $179.96 but with your initial consultation and prescription letter I’m allowed to discount this 50%, making it just $89.98 today. The collar comes in sizes from x-small to x-large, would a [size option] be the best or do you think a [size option] would be better for [Dog’s name]?

If the customer declines or objects, move to Bronze Identification or Documentation :

I understand, I’d feel bad if I didn’t at least try and help you get the most important item(s) for [Dog’s name].

The most important part of identifying a working animal is the vest or bandana. If you at least have one of these, it will make things much easier for you. I can offer just the vest for $59.99 today or the bandana for just $29.99. Which would you prefer for [Dog’s name]?

For documentation purposes, I can provide the ESA ID card, an ESA collar and collar tag for just $39.98 today and you can get that collar in red or pink or camo. Which would you prefer for [Dog’s name]?

Not a problem. Should you ever change your mind, you can always find some of these items online in our store or give us a call back and ask for me.

And finally, your order qualifies for a 30 day free trial of our VIP program! If you’re like most of our customers and decide to keep it, it’s only $19.99 per month. With the savings you’re going to get, it literally pays for itself!

Great. Standard Shipping is just $12.99 for everything and products ship within 24 hours Monday thru Friday! Please keep in mind that shipping can take anywhere from 10 - 15 business days. If for any reason you don't receive your purchase by this time, please feel free to give us a call back.

So [Customer’s Name] let me just give you a quick recap of your order. Today you are receiving:

And I just need your authorization for this $____ charge for you and [Dog’s Name]? Thank you!

Ok, [Customer’s name], I’m going to take a few moments to assign your Mental Health Provider to you for your consultation. This will take just a few clicks of my computer so bear with me just a moment - I want to make sure we move you in with the right provider today.

[Go to STATE SHEET and RESEARCH OPS: compare MHP SCHEDULE on State Sheet with last assigned MHP in their state in Research OPS: assign the next MHP in proper rotation and SEND THE HIPAA]

Ok, [Customer’s name] our last step is to get your ok for the HIPAA consent form so that our health care professionals have your approval to discuss your health and then we’ll get you into their waiting room. After you sign your HIPAA, you will be automatically directed to complete a secure, online assessment. We encourage you to complete this prior to your consultation. So I have just emailed that HIPAA form over to you and I just need your e-signature so I’ll stay on the line with you while you sign. So just let me know when you have found it and I can walk you through it: Just click ‘I Agree” and this loads the form; scroll down to the bottom and place your name in the box just as it appears and then click “I Agree” and when you get the green “Thank You” and see that assessment let me know so I can check to see we got it back!

[Confirm consent is obtained by checking “Patients” in OPS > Status: moved to “Waiting” > proceed to Waiting Room ]

That’s ok. I can accept your authorization over the phone. Please reply with a simple YES or NO to the following question. Let me know when you’re ready:

[Customers name], we recommend you read the HIPAA form we’ve provided. However, you may approve the HIPAA form with me on this call. Do you give permission for potentially confidential information to be passed between you, your Mental Health Professional, US Service Animals, or your landlord or airline to facilitate the approval of an Emotional Support Animal?

YES: [To place customer in waiting room: go to “Patients” > click blue ORDER NO > click HIPAA Consent Link > Click HIPAA Consent Link > Verify it is their HIPAA > Scroll to bottom and sign their name in the box > Click “I Agree”]

NO: [Customers name], to proceed with your application, you will need to sign the HIPAA form I just emailed you. Did you have any additional concerns I haven’t answered?

[ DO NOT TAKE A VERBAL HIPAA IF CUSTOMER IS NOT RECEIVING THE EMAIL. FOLLOW TROUBLESHOOTING GUIDELINES. ]

[Confirm consent is obtained by checking “Patients” in OPS > Status: moved to “Waiting” ]

Thank you! So [Customer’s Name], let me give you your order number: it is __________. You are now in [Mr. / Ms. MHP’s Name ] virtual waiting room. They will be calling you a maximum of 3 times within the next 24 hours. Please be sure to answer any number you are not familiar with as they may call from a blocked or private number to protect their privacy. So if you do have a spam blocker on your phone, please turn it off until you do speak with the mental health professional. In the event your landlord needs additional forms to be filled out, these can easily be purchased on our website through your account and if you have any issues, please feel free to call back and we will be happy to assist. You’ll also be receiving two emails from us; one will arrive shortly with all of your order details. The second should arrive within the next 24 hours and will contain your access code to the online Dog Academy training. Do you have any other questions for me?

If the client purchased the registration or an ID card and needs to send in photo of animal[s]:

So all we need is your favorite photo of [Pet’s Name] for your Registration’s ID card. Please text that to 985.205.1969 and include your Order Number, your name and [Pet’s Name]. Once we receive that photo, you can expect those digitals to be emailed by tomorrow at the very latest.

And let me give you that VIP concierge line number in case you ever need anything at all: it is 985.323.4780!

OK great - we are open 7 days a week here so feel free to reach out should you have any questions. We also have an online chat option as well. So [Customer’s Name], could you do me a favor please? If you wouldn’t mind, could you go to our website when we’re done, at usserviceanimals.org, and leave me a quick 5 star review down in the trustpilot section? Just talk about the service you received and again, my name is [Your name]. I really appreciate that, thank you!

On behalf of the US Service Animals family, thank you for the opportunity to serve you and [Dog’s Name] and I hope you have a great rest of your day!